St. Joseph's General Hospital Health Care with Compassion  
SJGH Patients Visitors Information

Patients & Visitors


All patients should bring their BC Care Card, hospital insurance details, list of allergies and their medications (in original bottles) for reference by clinical staff. Please do not bring jewellery or other valuables, and only a minimal amount of cash. 

General Admissions – register at the Admissions Desk. Private and semi-private rooms are available. Please make your request to staff. 

Emergency - patients are cared for on a priority basis. That means some patient may have to wait if there are other patients with more serious conditions requiring immediate care. On arrival in Emergency, patients are triaged on a priority basis: Level 1 being to be seen immediately; Level 5 able to wait for a period of time.

Visiting Hours

Visiting guidelines are intended to provide our patients the time that they need to heal and to help us reduce the risk of infection. While having visitors is encouraged on most units, staff may limit the time and the number of visitors if circumstances warrant. Only two visitors per patient is generally recommended. Children under 16 years of age must be accompanied by an adult and supervised at all times.

The Visiting hours are:

Emergency: Visiting of patients in the Emergency is determined by the Emergency Department staff.
Medical/Surgical Units: 1:30 - 8:30 p.m.
Intensive Care: 1:30 – 8:30 p.m.
Maternity: 1:30 – 8:30 p.m. for general visiting hours, including siblings and grandparents. Partners may visit any time and are encouraged, when possible, to stay in hospital with their partner and new baby.
Pediatrics: Open visiting hours for parents only. Siblings and other relatives may visit at the discretion of the Nurse Manager/Designate between 1:30 - 8:30 p.m.
Transitional Care Unit: 12:00 noon – 8:00 p.m..
Psychiatry: 1:30 - 8:30 p.m.
Residents - The Views: Open visiting hours. Families are welcome to participate in all aspects of life on the units.

Visitor restrictions may be implemented in specific circumstances, such as an outbreak or emergency situation.

In special circumstances, a family member may request a cot in a patient's private room to stay overnight.

Visitors entering or exiting the building after 9:00 p.m. must do so through the Emergency entrance as the Main Entrance and other entrances/exits will be locked.

Anyone who is unwell should refrain from visiting – a sick visitor won't help a relative or friend in their recovery.

Cafeteria / Java Junction

Sisters’ Café is located on the ground floor of the hospital and serves a variety of fresh baked goods, soups, salads, sandwiches and hot foods (made to order items are available from 11:00 am-1:30 pm Monday to Friday). Hours of operation are:

Monday to Friday: 8:00 a.m. to 6:15 p.m.
Saturday and Sunday: 11:00 a.m. to 2:15 p.m. (Closed Statutory Holidays)

Vending machines containing pop, juice and snacks are also available.

Java Junction coffee kiosk is located at the main entrance and offers specialty coffees, teas and other beverages, plus light snacks.

Gift Shop & Cottage Thrift Shop

The Gift Shop is located in the main lobby of the hospital and offers a wonderful selection of items, including jewellery, flowers, candy, baby gifts, necessities and novelties. The gift shop hours are:

Monday to Friday: 10:00 a.m. to 6:00 p.m.
Saturday, Sunday: 1:00 p.m. to 4:00 p.m. (closed Statutory Holidays)

The Thrift Shop is located in the cottage behind the hospital off Rodello Street. It is wheelchair accessible and complimentary parking is available. Hours of operation are:

Wednesday to Friday: 10:00 a.m. to 4:00 p.m.
Saturday from 10:00 a.m. - 1:00 p.m. (closed Statutory Holidays)

Donations to the Thrift Shop are accepted only during the hours of operation.

The Gift Shop and Cottage Thrift Shop are operated by the Hospital Auxiliary and proceeds raised support equipment, programs and services provided at St. Joseph’s.

Parking & Other Transportation

Pay parking is available on site. Tickets can be purchased at kiosks located at all parking lots (quarters, loonies and credit cards accepted). Rates are: $1.50/hour, $2.25/2 hours, $7.00 daily and $25.00 weekly. Monthly permits are available for purchase from Administration or Finance.

Bicycle racks are available for use by staff, physicians, volunteers, and visitors. They are located at the front of the hospital just outside the main entrance and at the left side of the Emergency entrance.

The bus stop is conveniently located on Comox Avenue, directly in front of the Hospital.

Cell Phones/Wireless

Cell phones and other wireless devices are not permitted for use in any patient care area. Designated safe zones are clearly posted in many locations throughout the facility.

Pay phones are located in the lobby and main floor of the hospital.

WIFI is available in several locations. Please contact Administration for further information.

Hand Hygiene

Hand hygiene is a significant means of preventing transmission of organisms and the spread of disease or infections between people in the hospital. Family and friends can help by cleaning hands:

  • When entering the hospital and when entering a patient or resident’s room, assisting with the care of a patient or resident, assisting with meals;
  • After using the washroom, blowing your nose, sneezing or coughing (cough and sneeze into your elbow!);
  • Before leaving a patient or resident’s room, and before leaving the hospital;
  • If in doubt – just wash your hands and use sanitizer whenever possible.

And as staff...we don’t mind if you remind us to wash our hands...we are all working together to prevent the spread of infections!

Zero Tolerance for Violence

St. Joseph’s is committed to promoting a safe, healthy and violence-free environment for all its employees, volunteers, patients, residents and the visiting public. Violence and/or the use of bad language will not be tolerated.

Smoke-Free Environment

Smoking is not permitted in the hospital or on the grounds of St. Joseph’s. This policy applies to all persons accessing the hospital including employees, physicians, volunteers, patients, residents, and visitors.

Scent-Free Environment

To protect the health and well-being of our patients, visitors and staff, St. Joseph’s requests that you do not wear or use any scented products while on hospital property. Scented products linger long after an individual leaves an area and can cause allergic reactions and respiratory distress for patients, visitors and staff.