St. Joseph's General Hospital Health Care with Compassion  
SJGH Patients Visitors Information

Patients & Visitors


All patients should bring their BC Care Card, hospital insurance details, list of allergies and their medications (in original bottles) for reference by clinical staff. Please do not bring jewellery or other valuables, and only a minimal amount of cash. 

General Admissions – register at the Admissions Desk. Private and semi-private rooms are available. Please make your request to staff. 

Emergency - patients are cared for on a priority basis. That means some patient may have to wait if there are other patients with more serious conditions requiring immediate care. On arrival in Emergency, patients are triaged on a priority basis: Level 1 being to be seen immediately; Level 5 able to wait for a period of time.

Patient and Family Centered Care

patients familyPatient-and family-centered care (PFCC) is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. It redefines the relationships in health care. Further, it is a model to health care that shapes policies, programs, facility design, and staff day-to-day interactions. This approach helps staff to re-frame what they do, to see things from patients' perspectives, and to work with patients to identify often small changes that make a big difference to patients' experience of care. Providing patient-centered care supports the vital role that families play in ensuring the health and well-being of patients of all ages.

St. Joseph's General Hospital is committed to ensuring we provide a healthcare environment that is compassionate and is centered and organized around the needs of our patients and as such we have adopted the four PFCC values and concepts, developed by the Institute for Patient and Family Centered Care (IPFCC):

  1. Dignity and Respect: Listening to and honouring patient and family perspectives and choices. Client and family knowledge, values, beliefs, and cultural backgrounds and incorporated in the planning and delivery of care.
  2. Information Sharing: Communicating and sharing complete and unbiased information with patients and families in ways that are affirming and useful. Patient and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
  3. Partnership and Participation: Encouraging and supporting patients and their families to participate in care and decision making to the extent that they wish.
  4. Collaboration: Collaborating with patients and families in policy and program development, implementation and evaluation, facility design, professional education, and delivery of care.

Visiting Hours

At St. Joseph's General Hospital we recognize that families play an integral role in the healing process and are a vital member of the health care team. We welcome families 24 hours a day according to patient preference. Family members as identified by the patient, provide support, comfort, and important information during their hospital stay regardless of time of day, day of week, or department.

Note: Visitors entering or exiting the building after 9:00 p.m. must do so through the Emergency Entrance as the Main Entrance, and exit through the side door adjacent to the ER as other entrances/exits will be locked.

Visiting guidelines are intended to provide our patients the time they need to heal and to help us reduce the risk of infection. While having visitors is encouraged on most units, staff may limit the time and the number of visitors, if circumstances warrant. The hospital also recommends that patients and relatives limit the number of visitors themselves, to permit the much needed rest that promotes recovery. Only two visitors per patient are generally recommended. Children under 14 years of age must be supervised by an adult who is not the patient are welcome.

Note: for the Maternal/Child Unit, children age 14 and older may visit. Siblings are the only children under 14 who may visit.

Visitor restrictions may be implemented in specific circumstances, such as an outbreak or emergency situation.

In special circumstances, a family member may request a cot in a patient's private room to stay overnight.

Anyone who is unwell should refrain from visiting - a sick visitor won't help a relative or friend in their recovery. If uncertain, talking it over with the patient's nurse can put a visitor's mind at ease.

For the safety of our patients, families and visitors are required to perform hand hygiene with soap and water or alcohol-based hand rub upon entering and leaving the patient's room.

Cafeteria / Java Junction

Sisters' Café is located on the ground floor of the hospital and serves a variety of fresh baked goods, soups, salads, sandwiches and hot foods (made to order items are available from 11:00 am-1:30 pm Monday to Friday). Hours of operation are:

Monday to Friday: 8:00 a.m. to 6:15 p.m.
Saturday and Sunday: 11:00 a.m. to 2:15 p.m. (Closed Statutory Holidays)

Vending machines containing pop, juice and snacks are also available.

Java Junction coffee kiosk is located at the main entrance and offers specialty coffees, teas and other beverages, plus light snacks.

Gift Shop & Cottage Thrift Shop

The Gift Shop is located in the main lobby of the hospital and offers a wonderful selection of items, including jewellery, flowers, candy, baby gifts, necessities and novelties. The gift shop hours are:

Monday to Friday: 10:00 a.m. to 6:00 p.m.
Saturday, Sunday: 1:00 p.m. to 4:00 p.m. (closed Statutory Holidays)

The Thrift Shop
Located in the cottage behind the hospital off Rodello Street. It is wheelchair accessible and complimentary parking is available. Hours of operation are:

Shop Hours
Wednesday to Friday: 10:00 a.m. to 4:00 p.m.
Saturday from 10:00 a.m. - 1:00 p.m. (closed Statutory Holidays)

Donation Drop Off Hours:
Monday & Tuesday: 9:00 a.m. – Noon and during shop hours (times above).

The Gift Shop and Cottage Thrift Shop are operated by the Hospital Auxiliary and proceeds raised support equipment, programs and services provided at St. Joseph's.

Parking & Other Transportation

Pay parking is available on site. Tickets can be purchased at kiosks located at all parking lots (quarters, loonies and credit cards accepted). Rates are: $1.50/hour, $2.25/2 hours, $7.00 daily and $25.00 weekly. Monthly permits are available for purchase from Administration or Finance.

Bicycle racks are available for use by staff, physicians, volunteers, and visitors. They are located at the front of the hospital just outside the main entrance and at the left side of the Emergency entrance.

The bus stop is conveniently located on Comox Avenue, directly in front of the Hospital.

Cell Phones/Wireless

Cell phones and other wireless devices are not permitted for use in any patient care area. Designated safe zones are clearly posted in many locations throughout the facility.

Pay phones are located in the lobby and main floor of the hospital.

WIFI is available in several locations. Please contact Administration for further information.

Hand Hygiene

Hand hygiene is a significant means of preventing transmission of organisms and the spread of disease or infections between people in the hospital. Family and friends can help by cleaning hands:

  • When entering the hospital and when entering a patient or resident's room, assisting with the care of a patient or resident, assisting with meals;
  • After using the washroom, blowing your nose, sneezing or coughing (cough and sneeze into your elbow!);
  • Before leaving a patient or resident's room, and before leaving the hospital;
  • If in doubt – just wash your hands and use sanitizer whenever possible.

And as staff...we don't mind if you remind us to wash our hands...we are all working together to prevent the spread of infections!

Zero Tolerance for Violence

St. Joseph's is committed to promoting a safe, healthy and violence-free environment for all its employees, volunteers, patients, residents and the visiting public. Violence and/or the use of bad language will not be tolerated.

Smoke-Free Environment

Smoking is not permitted in the hospital or on the grounds of St. Joseph's. This policy applies to all persons accessing the hospital including employees, physicians, volunteers, patients, residents, and visitors.

Scent-Free Environment

To protect the health and well-being of our patients, visitors and staff, St. Joseph's requests that you do not wear or use any scented products while on hospital property. Scented products linger long after an individual leaves an area and can cause allergic reactions and respiratory distress for patients, visitors and staff.